Cancellation and Refund Policy

At Future POS, we strive to provide reliable and efficient point-of-sale solutions to our customers. Our cancellation and refund policy is designed to ensure fairness and transparency while maintaining service quality.

1. Cancellation Policy:

• Cancellation requests must be submitted in writing via email to our support team at info@futurepos.in.
• Cancellations will only be considered if requested within 48 hours of purchase and before accessing any software, services, or activation keys.
• Once the software or service has been activated, accessed, or used, cancellations will not be accepted.
• In case of technical issues preventing service activation, customers must contact our support team for resolution before requesting cancellation.

2. Refund Policy:

• If a cancellation request is approved within the 48-hour window, a refund will be processed after deducting an administrative fee of 10% of the total purchase amount.
• Refunds will be processed within 7-10 working days through the original payment method.
• No refunds will be provided under the following circumstances:
  • The software or POS service has been accessed, activated, or used.
  • The request is made after 48 hours of purchase.
  • The issue is due to customer-side system incompatibility, which is not covered under our policy.
• If a verified technical issue prevents access to the service, Future POS will provide an alternative solution or replacement before considering a refund.

3. Service Modifications & Adjustments:

• Customers may request an upgrade or modification to a different plan within 7 days of purchase, subject to approval and service availability.
• If the new plan has a higher cost, the difference must be paid before activation.

4. Contact for Support:

For any cancellation, refund, or service modification requests, customers can reach out to our support team:

Future POS
Email: info@futurepos.in
Phone: +91-8800999350

By purchasing and using Future POS services, customers agree to comply with the above terms and conditions. We appreciate your trust in us and remain committed to providing the best POS solutions for your business.